Overview
We want you to be happy with your purchase from Sherri Lea Art. Because our artwork and art prints are made specifically for our shop, and many of our products are produced or fulfilled individually, we generally do not accept returns simply because you changed your mind or no longer want the item.
However, if your order arrives damaged, defective, incorrect, or otherwise has a problem caused by us or our fulfillment partner, please contact us and we’ll work with you to make it right.
Digital downloads are not eligible for refunds once the file has been downloaded or accessed, except where required by applicable law or when there is a problem with the file that we are unable to resolve.
Original Artwork
Because original artwork is unique and one-of-a-kind, all sales of original artwork are final.
If an original artwork arrives damaged or you receive the wrong item, please contact us as soon as possible after delivery. We’ll work with you to determine the appropriate solution.
Fine Art Prints
Fine art prints are generally not eligible for return or exchange due to a change of mind, incorrect selection, or preference after purchase.
If your print arrives damaged, defective, or is not the item you ordered, please contact us as soon as possible. Depending on the circumstances, we may provide a replacement or refund.
Because prints can be damaged during shipping, please inspect your order when it arrives and contact us promptly if there is a problem.
Digital Downloads
Digital downloads are non-refundable once the file has been downloaded or accessed, except where required by applicable law.
If you experience a problem downloading your purchase, receive a corrupted file, or believe you received the wrong file, please contact us. We’ll do our best to resolve the problem or provide a replacement file.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or contains an incorrect item, please contact us before returning anything.
Please include:
- Your order number
- A description of the problem
- Photographs of the damaged or incorrect item
- Photographs of the packaging, if the item was damaged during shipping
Please do not send an item back without contacting us first. We’ll provide instructions if a return is necessary.
Refunds
If we determine that a refund is appropriate, we will process the refund to the original payment method used for the purchase.
Once the refund has been issued, your payment provider may require additional processing time before the funds appear in your account.
Exchanges and Replacements
We generally do not offer exchanges simply because you changed your mind or selected the wrong artwork or print.
If you receive an item that is damaged, defective, or incorrect, we may provide a replacement or another appropriate resolution depending on the circumstances and availability of the item.
Return Shipping
If a return is necessary because we sent you the wrong item or the item arrived damaged or defective, we’ll provide instructions for handling the return and, when appropriate, cover the associated return shipping costs.
Returns requested because of a change of mind or incorrect selection are generally not accepted.
Sale Items
Sale items are subject to the same return and refund policy as regularly priced items unless otherwise stated at the time of purchase.
Need Help?
If you have a question about your order or believe there is a problem with an item you received, please contact us through our Contact page.
We’re happy to work with you to find a reasonable solution.